Shipping & Postage
Exchanges & Returns
Terms & Conditions
IMPORTANT: Order and Covid-19 Update
Eva from Eva & Elle
We are operating Online & In-Store. The online store is open for orders 24/7 and orders are accepted for processing as normal. Please check the In-Store operating hours.
All online orders are couriered or hand delivered where possible within NZ, however the delivery of the packages may take a little longer than normal. If you need anything urgent please email us or add a note to your order. If you are unable to find a particular fabric or item online, please let us know and we will check our stock.
With Covid-19 impact to businesses here in NZ and worldwide, all orders will be couriered in NZ for free on order valued over $49.99 except RD where we have a minimum fee as courier charge. We generally email the courier tracking number when the order is picked up from our location or booked for delivery.
Face Masks with HELIX.iso™ filters are available online to order. A made to order collection, from 2 - 5 working days.
Please rest assured, If you have placed an order for any of the in-stock product or Made to Order product we are processing your order at the earliest.
If you’re trying to make contact with us, my apologies in advance for the delay in responses . I will get back to you as soon as I possibly can with any update regarding your orders.
Please be safe and take care.
Nga mihi nui atawhai (thanks so much) for your support
Shipping in New Zealand and Worldwide
New Zealand = FREE SHIPPING to Urban locations on order value over $49.99, if its RD location please pay minimum fee for courier]
Pickup from Store available for free
(Note: Due to COVID-19, items are couriered however you may experience some delay in receiving your package.)
Australia = Standard Shipping up to 4 weeks $15
Courier Shipping up to 2 weeks $35
[Enquire shipping cost for purchases over $301 items]
Rest of the world
Large consignment=Enquire shipping cost after placing an order
Shipping: is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally. In some case, we may use courier services. To save on shipping cost, choose order and collect from the store.
We offer shipping to: New Zealand, Australia, International which includes (India, United Kingdom, Ireland, Canada, USA, Mexico, Europe, South Africa, South America. If you would like to find out about additional countries, please check with us first.
You can also request for shipping cost on submitting the order at checkout by choosing “Enquire shipping cost” for Express or local shipping which is based on the weight and size of the parcel.
* Note: For large shipment please contact us directly as the shipping charges and processing time will vary.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: The processing time varies depending on the specific product with the average processing time approximately 1- 5 business days for Local or overseas delivery; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues or made to order items, the order can take between 5 - 20 business days to process.
Delivery 2 -7 days to arrive within New Zealand and 10 - 30 days worldwide, though in extremely rare circumstances can take longer. We try to send out small parcels overseas so don’t be alarmed if you don't receive all items in a large order at once. When checking out online, please supply us with a physical address to receive the item on delivery.
RETURNS OR EXCHANGES
Returns: Our returns policy for online orders lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. For store purchase, we offer store credit on exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot guarantee returns or refunds or exchanges due to low prices. To avoid any disappointment please choose the item carefully. Defective items may be replaced by the supplier but full details will be needed to action further but we cannot guarantee it fully that a refund or replacement would be granted. No refunds, replacements offered if item is damaged during transit, delivery or in possession. A repair could be offered for additional charges and you would be responsible for all shipping costs.
Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To complete your return, we require a receipt or proof of purchase and contact evaelle.nz directly
Please do not send your purchase back to the manufacturer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs Info: You may incur or have to pay additional taxes or import duties. EvaElle.nz will not be held responsible for any additional taxes or duties incurred by your country. For orders shipped to any destination, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. You are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.
**We take no responsibility for charges or delays incurred at receiver's end as this can vary depending on the rules of customs in each country. .
1. How do i decide about the right size to choose
Every piece measurement may vary slightly as per the size mentioned, we suggest to give you a best fit to choose one size larger especially when choosing dresses.
2. How do I return an item
Please contact us by email and ensure to have the pack in the original condition with all tags and packing to process exchange. Please note you will have to bear the shipping cost to and fro as for return we do not offer free shipping locally.
3. Do you provide drop shipping
Please contact us to discuss further if you wish to be a partner or drop ship items
4. I have a query how do i contact you
for any concerns and queries where the information is not provided online, please contact us directly online and we will revert asap.
Face Mask Face Size ( Measurement from the nose bridge to until below the chin)
Kids = <12cm
Juniors = 13 -14 cm
Women/Teen = <15cm
*(Request for extra large face size mask if required with measurement)
Dress Size Measurement
We suggest to choose one size up during order process or please request for size information if its unavailable.
TERMS & CONDITIONS
USE OF WEBSITE
In your use of this website, you agree not to do anything that may cause undue inconvenience, disruption or offence to EvaElle.nz, or that may affect the security or operation of this website EvaElle.nz reserves the right to terminate your use of this website in the event that you breach any of the Terms and in which case, you agree to indemnify EvaElle.nz against the consequences of your breach. You represent and warrant that you are at least 18 years old or visiting the website under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, EvaElle.nz hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the website by displaying it on your internet browser only for the purpose of shopping for personal items sold on the website and not for any commercial use or use on behalf of any third party, except as explicitly permitted by EvaElle.nz in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this website or any portion of it unless expressly permitted by EvaElle.nz in writing. You shall not upload to, distribute, or otherwise publish through this website any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under local or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties. EvaElle.nz may assign you a password and account identification to enable you to access and use certain portions of this website. Each time you use a password or identification, you will be deemed to be authorized to access and use the website in a manner consistent with the terms and conditions of this Agreement, and EvaElle.nz has no obligation to investigate the authorization or source of any such access or use of the website.
You will be solely responsible for all access to and use of this website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify EvaElle.nz of any unauthorized use of your password or identification or any other breach or threatened breach of this website's security. After registering, you will receive our newsletters or emails with information or promotions. You can unsubscribe if you wish by Email reply
Material: You acknowledge and agree that all of the material on this website, including text, images, videos, content information, graphics, trade marks, layout, look-and-feel and any other information contained on or in this website (the "Material") is subject to copyright and other proprietary rights belonging to EvaElle.nz. This website is for your personal, non commercial use only and you agree that nothing contained on this website grants you any licence or right to use the Material. You agree not to, in any way, copy, reproduce, republish, upload, post, transmit, distribute, store (including in electronic form) or modify the Material in whole or in part, whether in text, graphical, audio, video or executable form, without EvaElle.nz express written permission.
EXTERNAL WEBSITES AND THIRD PARTY INFORMATION
Convenience only: You acknowledge and agree that links and references on this website to external websites or third party material are provided to you as a convenience only. Except to the extent required by mandatory statutory provisions, EvaElle.nz is not responsible for any third party material you access on or through this website and EvaElle.nz has not reviewed and does not endorse or assume any responsibility for any third party content, or products or services offered on or available through this website or any external websites.
No liability: EvaElle.nz makes every endeavour to keep the information on this website, including the content information, as up to date as possible, however, you agree that, except to the extent required by mandatory statutory provisions, EvaElle.nz will not be liable to you for the content, accuracy, availability, timeliness or reliability of any information, statements, services or information contained on or offered via this website.
Not error free: EvaElle.nz does not represent or warrant that this website will be error-free, free of any viruses or bugs or compatible with any other software or material.
PROVISION OF INFORMATION BY YOU
Your information: You acknowledge that any information or material which you provide electronically through your access to or usage of this website is not confidential or proprietary, except as may be required under applicable law, and acknowledge that unprotected communication over the internet is subject to possible interception, alteration or loss. You warrant that any information or materials (other than personal data) which you provide to EvaElle.nz via this website do not infringe the rights of any person or entity, and that such information and materials may be used in whole or in part in any manner by EvaElle.nz including, but not limited to, reproduction, retransmission or publication of such information or material or ideas or concepts. You agree not to introduce into or through this website any information or materials which may be harmful to others.
Intellectual Property Infringement Policy
It is the policy of EvaElle.nz to take appropriate action where necessary to uphold and recognize all relevant laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws.
Please note that there may be certain orders that we are unable to accept and must cancel. EvaElle.nz reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
While EvaElle.nz strives to provide accurate product and pricing information, pricing or typographical errors may occur. EvaElle.nz cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, EvaElle.nz shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, EvaElle.nz may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Screen Colour and Items: Please note the colour of displayed items on the computer screen may vary from the actual items ordered and received due to computer resolutions and graphics image. Please note, we will not be responsible if the items received are not up to your expectations, however we only work with the well known suppliers to deliver the best products.
Currency: Pricing of products sold by EvaElle.nz is based upon figures calculated in NZ Dollars (NZ$). The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to EvaElle.nz, excluding shipping. When converting prices to another currency or when an item is charged to a credit card, a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company / bank charges. Once an order is posted we take no responsibility for charges incurred at receiver's end as this can vary depending on the rules of customs in each country. Prices are inclusive of GST (Goods and Services Tax)
Secure: We accept payment via PayPal,G Pay via Shopify or direct Bank Transfer and credit cards. You may incur any additional fees apart from our purchase price when using currency conversion(credit card) / Bank Transfer outside New Zealand which we are not responsible. Please check with your bank.
Shipping, Returns, FAQs, Stock
Please refer to our links on the website and read carefully before placing any orders. We order from our suppliers/manufactures depending on the stock, we will revert to you asap if your ordered items is out of stock.
You may incur or have to pay additional taxes or import duties. EvaElle.nz will not be held responsible for any additional taxes or duties incurred by your country. For orders shipped to any destination, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. You are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.
New Zealand: Use of this website, these Terms shall be governed by the laws of New Zealand without reference to principles of conflict of laws. You agree to be bound by such laws and irrevocably agree to submit to the jurisdiction of the courts of New Zealand in connection with the interpretation or application of these Terms any Additional Terms.
Outside New Zealand: Those who choose to access this website from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
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This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that EvaElle.nz is not responsible for the operation of or content located on or through any such site.
We are committed to ensuring that your information is secure while making a payment online. This information is securely collected by our authorized payment processor Pay Pal and Direct Bank transfer. They are dedicated to keeping your account safe and secure.
We are committed to maintaining your privacy, we do not trade or rent your personal information to others. In case our website is hacked by unknown source we will fully cooperate for any investigation but will not be responsible for any loss of our data. Links to other websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.
EvaElle.nz may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Eva & Elle gift cards are available online to purchase. These are valid for 2 years from the date of issue and are accepted to purchase any products at Eva & Elle Store or Online. Any special discount codes offered through the website will be valid for online orders only and cannot be combined with the offers for products purchased in the store.